This Privacy Policy explains how gcup5 collects, uses, stores, and protects the personal data of players and visitors. We are committed to handling your information responsibly and in accordance with applicable data protection standards.
1.1 This Privacy Policy ("Policy") describes how gcup5 ("we," "us," "our," "the Platform") collects, processes, stores, and discloses personal data relating to individuals ("you," "the User," "the Player") who access or use the gcup5 platform at gcup5.app, including all associated pages, features, games, and services.
1.2 gcup5 takes data privacy seriously. We are committed to processing personal data transparently, lawfully, and in accordance with applicable data protection legislation and the requirements of our international gaming authority licence.
1.3 This Policy should be read together with the gcup5 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
1.4 If you have questions about how gcup5 handles your personal data, please contact us at the details set out in Section 12.
2.1 gcup5 collects personal data that you provide directly, data generated through your use of the Platform, and data received from third parties where applicable. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number, nationality | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account updates |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history | Deposit / withdrawal process |
| Gaming Data | Bet history, game sessions, wager amounts, win/loss records | Platform activity |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automated collection via cookies and server logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
2.2 gcup5 does not collect sensitive personal data — such as racial or ethnic origin, religious beliefs, health data, or biometric data — except where expressly required by applicable law or licensing obligations (for example, in connection with problem gambling assessments).
3.1 gcup5 uses the personal data it collects for the following purposes:
3.2 gcup5 will not use your personal data for purposes that are incompatible with those set out in this Policy without first obtaining your consent or having a separate lawful basis to do so.
4.1 gcup5 processes personal data on the following legal bases:
5.1 gcup5 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
5.2 All third-party service providers engaged by gcup5 are contractually obligated to process personal data only for the specified purpose, to maintain appropriate security standards, and not to disclose it to further parties without authorisation.
6.1 gcup5 uses cookies and similar tracking technologies on gcup5.app to operate the Platform, maintain your login session, and analyse aggregate usage patterns. The main categories of cookies used are:
6.2 You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the gcup5 Platform.
6.3 gcup5 does not use third-party advertising cookies or permit external advertising networks to track your activity on gcup5.app.
7.1 gcup5 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing obligations. The following general retention periods apply:
7.2 Where personal data is no longer required for any lawful purpose, gcup5 will securely delete or anonymise it in accordance with our data retention and destruction procedures.
8.1 gcup5 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and gcup5's servers, access controls limiting internal data access to authorised personnel only, and regular security assessments of the Platform infrastructure.
8.2 While gcup5 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage method is entirely secure. You are responsible for maintaining the security of your gcup5 account login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
9.1 Subject to applicable law and the conditions of our licensing obligations, you may have the following rights in relation to your personal data held by gcup5:
9.2 To exercise any of the above rights, please contact gcup5 customer support via live chat or at the email address set out in Section 12. gcup5 will respond to verified requests within 30 days. We may require identity verification before processing a request to ensure we are disclosing data only to the account holder.
10.1 gcup5 is strictly an adult platform. Access is limited to persons who are at least 21 years of age. gcup5 does not knowingly collect personal data from persons under 21. If we become aware that a person under 21 has registered an account or provided personal data, that account will be closed and the associated data deleted promptly.
10.2 If you believe that a minor has registered on gcup5, please contact customer support immediately so that the account can be investigated and closed.
11.1 gcup5 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on gcup5.app with an updated effective date. Where changes are material, gcup5 will provide reasonable advance notice via the Platform or by email to your registered address.
11.2 Your continued use of gcup5 following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you must cease using gcup5 and contact us to close your account.
12.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by gcup5, please contact our customer support team:
Live chat available daily 8:00 AM – 12:00 AM (MYT, UTC+8)
12.2 gcup5 aims to respond to all written privacy enquiries within five business days. For urgent matters concerning suspected unauthorised account access or data breaches, please use the live chat channel for the fastest response.
Six commitments that underpin how gcup5 handles your personal data.
All data transmitted between your device and gcup5 is protected by 256-bit SSL/TLS encryption — the same standard used by major banks across Malaysia.
gcup5 never sells your personal data to third parties for marketing or commercial purposes. Your data is used only to deliver the gcup5 service.
Identity verification on gcup5 is conducted under international gaming authority licence obligations — protecting both players and the integrity of the Platform.
gcup5 retains personal data only for as long as legally required or necessary to deliver the service. Surplus data is securely deleted according to a defined schedule.
You can request access to, correction of, or deletion of your gcup5 personal data at any time by contacting customer support. We respond within 30 days.
gcup5 operates under an international gaming authority licence. Data handling practices are subject to regulatory oversight and third-party audit.
Your personal data is handled securely, transparently, and in compliance with our licensing obligations. Sign in to your gcup5 account and enjoy sports betting, live casino, and slots — knowing your privacy is protected.
21+ For adults aged 21 and above only. Please play responsibly.